funny computer stories 173

A user called who had lost a document. Thinking at first that we could restore it from a backup tape, my colleague started asking some standard questions.

Me: “Okay, when did you lose the document?”

User: “I don’t know. I wrote it about a year or so ago.”

Me: “When did you write it?”

User: “I don’t know.”

Me: “Was the document deleted?”

User: “I don’t think so. It’s on the server somewhere.”

Me: “Which network drive did you save it to?”

User: “I don’t know.”

Me: “Well, what is the name of the document?”

User: “I don’t know. It was too long ago!”

Me: “Can you tell me what client it referred to?”

User: “No.”

Me: “Ummm, well, there are several hundred thousand documents on the servers, so unless we have some more information about the document, it’s going to be tough to find.”

User: “But, can’t you just restore it from the backup? I really need this document!”

Me: “What kind of document was it?”

User: “It was a fax, and I don’t want to have to type it again!”

This is what scares me: the user had likely wasted more time on the phone call than she would have needed to type up the fax anew — as it turned out, it wasn’t more than two or three pages.